Park Consulting Group

Why are cities and counties struggling to keep pace with rapid permitting technology change?

Permitting technology is changing faster than at any point in the past decade. Cities and counties are navigating a wave of change as legacy tools retire and automation and AI enter operational workflows. Internal IT teams supporting dozens of enterprise systems often lack capacity to track the evolving roadmaps of permitting platforms.

Park Consulting Group (PCG) helps bridge that gap.

The ongoing transition away from Crystal Reports is one example. As support sunsets, agencies must move to modern reporting environments, requiring deep knowledge of permitting databases. PCG helps IT teams manage these transitions, rebuilding reports to ensure accuracy and reliability.

Staying on top of emerging capabilities across permitting platforms is equally central to PCG's value. The firm monitors automation frameworks, AI-assisted workflows and new data integrations, implementing them where they deliver real value.

"Our role is to stay ahead of the technology curve so our clients don't have to," says Glenn Park, Founder and Principal Consultant. "We focus on understanding where these platforms are going and implementing improvements in practical, sustainable ways."

As municipalities continue to modernize their permitting systems, PCG focuses on helping agencies without the internal bandwidth or specialized knowledge maximize their systems and adopt automation and AI-driven capabilities. The firm's approach is simple: do the heavy lifting, execute with discipline, and allow cities and counties to focus on serving their communities.

Bridging Complexity into Successful Implementations

How does Park Consulting Group restart stalled permitting system implementations for municipalities?

When implementation momentum slows and resources are limited, projects can stall and fail. PCG moves projects forward, taking on the technical and operational heavy lifting and working as an extension of the client's staff to facilitate decision-making, guide system configuration, and own critical deliverables to keep projects moving.

Years of focused experience working within permitting systems means post-go-live support is anything but guesswork. Regulatory updates, fee schedule adjustments, workflow automations, and custom field redesigns are implemented based on proven approaches developed across dozens of client environments.

What happens when experienced consultants step in to stabilize failing permitting projects?

At a large Midwest city (pop. 500,000+), a permitting system deployment stalled midway. PCG stepped in, assuming responsibility for key areas of the project—bridging communication between the city and software vendor, facilitating requirements gathering, collaborating on configuration decisions, and maintaining alignment across testing and data conversion activities. The team conducted cross-department sessions, validated workflows and mapped data structures to support operations. PCG worked as a true extension of the city's team, and the project regained momentum and successfully launched.

In a similar scenario at a Northeastern county (pop. 200,000+), unexpected staff turnover on both the county and vendor side threatened to derail a planned system enhancement project. PCG stepped in documenting processes, guiding configuration, coordinating department working sessions, developing custom reports, and supporting testing and training. The project launched on time, and the county continues to partner with PCG for ongoing optimization.

Specialization in Permitting Systems

Why does deep specialization in permitting platforms improve long-term municipal system performance?

There are consultants, and then there are specialists who have spent decades doing nothing else. PCG is that specialist, focused exclusively on permitting systems such as Tyler Technologies' Enterprise Permitting & Licensing (EPL/EnerGov) and Clariti, supporting cities and counties through complex implementations, modernization efforts, and long-term system optimization for over a decade.

PCG’s work spans the full lifecycle of permitting systems, from project management and workflow configuration to reporting and analytics, automation development, and ongoing enhancements. This experience enables the team to recognize risks early and configure systems based on proven long-term usability rather than experimentation.

"When permitting systems are all you do, you start to see the patterns and issues that others miss," says Glenn Park. "That perspective allows us to solve problems faster and help our clients avoid the mistakes that slow projects down."

Independent of any software vendor, Park Consulting Group operates exclusively as a client-side advisor, ensuring every recommendation is driven by the client's operational needs, never by vendor incentives. In parallel, it collaborates closely with Tyler Technologies and Clariti to ensure solutions are implemented effectively within each platform.